Behavioral issues, conflict, and incivility are inevitable in diverse workplaces where individuals bring unique attitudes, beliefs, and values. These challenges, if left unresolved, can severely impact an organization by reducing productivity, stifling creativity, and creating barriers to collaboration. Furthermore, incivility fosters a toxic work culture, leading to employee dissatisfaction, loss of revenue, and decreased organizational performance.

As the workplace landscape evolves, HR professionals face increasing challenges in addressing these issues while maintaining a productive and inclusive environment. This webinar equips HR professionals with actionable strategies to recognize, address, and prevent disruptive behaviors, fostering a respectful and collaborative culture.

Session Focus:

This webinar explores how behavioral issues, conflict, and incivility manifest in modern workplaces, the impact they have on organizational culture, and the strategies required to manage them effectively. It also delves into the legal considerations surrounding workplace behavior and provides actionable tools for fostering emotional intelligence and inclusivity.

Key Areas Covered:

1. Understanding the Costs and Impacts
   • Assessing the high cost of unresolved behavioral issues on productivity and revenue.
   • Examining the ripple effects of incivility on workplace morale and innovation.
2. Conflict and Behavioral Management
   • Identifying positive and negative outcomes of workplace conflict.
   • Implementing strategies to address behavioral issues before they escalate.
   • Understanding the role of performance management and evaluations in addressing problems.
3. Workplace Incivility and Its Manifestations
   • Defining workplace incivility and recognizing subtle and overt behaviors.
   • Examining the three primary ways incivility manifests in organizations.
   • Exploring forms of incivility, including bullying and micro aggressions.
4. Effective Conflict Resolution Techniques
   • Applying proven methods to de-escalate workplace conflicts.
   • Mediating disputes to achieve a productive resolution.
5. Legal and Compliance Considerations
   • Navigating employment laws related to workplace behavior, harassment, and discrimination.
   • Investigating complaints effectively and ensuring proper documentation.
6. Developing and Enforcing Behavioral Policies
   • Creating clear behavioral guidelines and disciplinary policies.
   • Enhancing documentation practices to support investigations and resolutions.
7. Promoting Emotional Intelligence and Inclusivity
   • Leveraging emotional intelligence to build stronger workplace relationships.
   • Addressing unconscious bias and promoting inclusivity for a harmonious environment.
8. Practical Tools for Civility and Resilience
   • Coping strategies for managing incivility in the workplace.
   • Hiring practices that prioritize civility and cultural fit.
   • Building a healthy workplace environment through actionable practices.

Why You Should Attend?

Behavioral issues and conflict in the workplace can be viewed as opportunities for growth and innovation. Addressing divergent perspectives effectively can stimulate creativity, learning, and collaboration. By proactively managing problematic behavior, HR professionals and managers can achieve positive outcomes that foster a healthier workplace culture.

This webinar equips participants with the tools and confidence needed to tackle workplace issues head-on. It enables HR professionals to navigate challenges, prevent conflict escalation, and implement strategies that promote inclusivity and respect.

Learning Objectives:

Participants will learn to:

• Identify and address behavioral issues and incivility effectively.
• Apply conflict resolution techniques to prevent and manage disputes.
• Understand the legal implications of workplace behavior and conflicts.
• Foster emotional intelligence and inclusive practices within teams.
• Develop and implement policies that create a respectful workplace culture.

Who Should Attend?

• Human Resources Manager
• Employee Relations Specialist
• Compliance Officer
• Team Leader/Supervisor
• Diversity, Equity, and Inclusion (DEI) Officer
• Labor and Employment Lawyer

Takeaways:

Attendees will leave with:

• A comprehensive toolkit for managing behavioral issues and incivility.
• Enhanced skills in conflict resolution and mediation.
• Insights into effective policy creation to foster accountability and respect.
• Strategies to align workplace behavior with organizational values.

Background:

The rise of workplace incivility post-pandemic is driven by factors such as remote work dynamics, generational diversity, and heightened stress levels. HR professionals must now address these challenges while ensuring legal compliance and fostering psychological safety, inclusivity, and respect.

This webinar prepares HR professionals to meet the complexities of workplace behavior in 2025 head-on, providing the knowledge and tools necessary to cultivate a collaborative and respectful environment.